Technical Support - Update - Bug Fixes

Nobody is perfect, also we are not. For that reason we handle our own mistakes open. Before you contact us, please check in the bug list below, whether your noticed bug is already known and whether solutions or workarounds are available.

The support on this web site is a free service and not part of any licence or other agreement. Signature Perfect keeps the right to change any condition of the support which is described on this web site at any time or to close this web-site. Signature Perfect is neither liable for any damages based on the described work arounds nor for the content of any link on this or linked web sites.

If you need detailed information about specific solutions or work arounds for Acrobat / Adobe Reader limitations, as a customer feel free to contact us.
Technical Support Service

Signature Perfect can not give any support for installation and configuration of operating systems like WIndows or any applications like Adobe Acrobat or Adobe Reader. Also Signature Perfect can not give any support for internet connections or configuration. Signature Perfect keeps the right to reject support requests, if the requesting person does not have know how about

  1. how to use and administrate his operating system
  2. how to use and administrate his web browser
  3. how to use and administrate his software applications like Adobe products.

Signature Perfect provides free email-support for the following products:

  1. SigPDF - Adobe Acrobat / Adobe Reader plugin (only Acrobat / Reader version 7 or higher)
  2. StepOver signature Pads
  3. WACOM Pads - Graphire2, Graphire3 and Volito (only in combination with SigPDF)
  4. Authentication and signature service of Signature Perfect

The support includes help for installation and configuration of the named products. Questions about StepOver or WACOM products only will be answered, if such products are used with SigPDF. Otherwise please contact StepOver Germany www.stepover.de or WACOM Europe www.wacom-europe.com .

For a technical request please use our request form.
Updates
SigPDF - PlugIn - Actual Version Build 06-02-000273 ( Sep 01, 2010 ) 
SigPDF For SigPDF updates please contact us directly by sending a request.

Wintab Drivers by WACOM for "Penabled" Tablet PCs 

WACOM Driver for "Penabled" Tablet PC

To capture the writing pressure on a display / surface of a "Penabled" Tablet PC the WACOM wintab driver is required. Normally that wintab driver is not delivered with the tablet pc / operating system and has to be installed.

If the file wintab32.dll does not exist in the folder WINDOWS \ system32 , the driver has to be installed in any case.
Driver Update for WACOM wintab Pads
WACOM Pads - Driver Updates Check for updates of your WACOM wintab driver for secure functionality of your signature pad.

SigPDF 6.2
Known Problems / Bugs / Workarounds / Bugfix
Additional Changes can not be saved in Signed Forms
Status: known since Aug 06, 2010
Problem:

If a form has partly signed form fields, then changes in not signed form fields can not be saved.
Reason:

INternal Reset of Flag
Work Around:

No Work Around available, Update necessary
BugFix:

Bugfix since Build Version 06-02-000273
No Log Files Created
Status: known since May 05, 2010
Problem:

When logging was enable, no logs were been written.
Reason:

Registry Handling
Work Around:

No Work Around available, Update necessary
BugFix:

Bugfix since Build Version 06-02-000261
First Execution of Signature Function in Acrobat 9 calls Adobe PPKLite Signature Handler instead of SigPDF
Status: known since December 01, 2009
Problem:

If in Acrobat 9 any signature function is being called the first time, only Adobe's Signature Handler PPKLite is available.
Reason:

Registry Handling of Acrobat 9
Work Around:

No Work Around available, Update necessary
BugFix:

Bugfix since Build Version 06-02-000242
SigPDF now available for Windows 7
Status: -
Problem:

-
Reason:

-
Work Around:

No Work Around available, Update necessary
BugFix:

Available since Build Version 06-02-000241